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Frequently Asked Questions

What Are Chatbots?

Chatbots are software applications that are programmed to send messages to users in a conversational interface, much like a live chat widget. They act like digital agents and are used to interact with your site visitors.

They entice people into an intelligent automated conversation, it works so well because it can handle so many conversations at once and it replies instantly. Now compare this to a human, a human can effectively handle one conversation at a time.

What Are Chatbot Responses?

Chatbots are computer programs with responses that are designed to mimic the natural responses by stimulating human languages. They acquire their own personality by using specific speech styles to understand text and interpret its meaning.

It offers after hours support, saves time and money, better customer experience and an interactive way for customers to converse.

What Can You Use Chatbots For?

You can use a chatbot for so many different things like:

  • Lead qualification
  • Lead generation
  • Sales generation
  • Promote special offers
  • Virtual assistants
  • Booking appointments
  • Customer service
  • Surveys
  • Quizzes
  • Generating reviews
  • Frequently Asked Questions

and much more.

How Can Chatbots Help With Customer Service?

You can use a chatbot for so many different things like:

  • Greet visitors by their name, ask about their wellbeing and thank them for their time
  • Intelligently answers and responds to customer service questions immediately
  • Save incomplete online forms
  • Live on your website as a chat widget, inviting customers to chat at any time of day or night
  • Message thousands of users simultaneously
  • Request and save user’s name, email address and phone number
  • Schedule appointments, including phone calls and in-person events
  • Display image galleries and emojis
  • Switch up their approach and questions/answers, based on a user’s response to questions
  • Segment users according to answers to questions, storing each user group into a specific segment
  • Send users forms, surveys, including customer satisfaction surveys
  • Represents the brand and image of the company
  • Helps reduce cost by acting as a first line of support even during peak periods and offer an additional support option.

Why Is A Chatbot Better Than An Online Form?

  • Chatbots can acts as receptionists and Virtual Assistants providing real time responses vs online forms that are not interactive.
  • Chatbots greet visitors on the website and proceed to offer and direct them onsite vs customers having to wait to be contacted.
  • Chatbots offer 27/7 engagement and personalised experience vs online forms that don’t have after hours responses.
  • Provides automated scheduling that can be automated vs manual tasks.
  • It creates a conversational journey including taking customers details and acting accordingly vs no conversations when completing an online form.

Can The Chatbot Be Updated Once It Is Live?

Yes, it can be updated process output new changes as well as more information.

What Hours Do Chatbot Operate?

It is available 27/7/365 – there is no limit.

How Many Conversations Can Chatbot Have At A Time?

There is no limit as chatbot can simultaneously have conversations with thousands of users at the same time.

Will The Chatbot Slow My Website Down?

No, it will not slow down your website at all!

How Do I Get Support?

Our Dedicated Support Team are at your service. They’ll help you with any general, technical or billing queries. Simply “contact us here“.

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